What happens after it arrives.

Regions, timing and what arrives.

Supported regions

Published per region at launch, including areas we cannot serve.

Timing

Stated as a range from dispatch, with tracking. We will not promise dates we cannot control.

What arrives

Contents listed from the final packing list, plus what you must supply yourself.

Handling

Doorway and countertop clearance requirements published before ordering.

30 days to try it at home.

For devices bought directly from LUYA, request a return or exchange within 30 days of delivery. You may try the device at home. Return it clean and drained, with its included accessories and original packaging or equally protective packaging. Contact the team through your order confirmation before sending anything; ship within 14 days after return authorization.

For a change-of-mind return, the customer pays the return shipping cost, quoted before authorization. There is no restocking fee. For a defective, damaged-on-arrival or incorrectly supplied device, LUYA covers standard return and replacement shipping.

After receipt and inspection, LUYA issues the approved refund to the original payment method within 10 business days; bank processing may take longer. Any Founder Mission Refund already paid is deducted from the product-return refund so the combined refunds do not exceed the purchase price. Unpaid mission refunds are not due on a returned device.

Unopened, sealed seed trays may be returned within 30 days of delivery. Opened or used trays are not eligible for change-of-mind returns. Contact LUYA about damaged or defective trays; these are reviewed for replacement or refund separately.

Two years of hardware cover.

Luya X1 includes a two-year limited hardware warranty from delivery for defects in materials or workmanship under normal household use. Contact LUYA with proof of purchase and the device serial number. For a covered fault, LUYA will arrange repair or replacement and cover the associated standard shipping within the supported US service area.

Normal wear, consumable trays, cosmetic damage and damage caused by misuse, neglect or unauthorized modifications are outside the hardware warranty. A failed grow alone does not establish a hardware defect. These terms do not limit rights that cannot be excluded under applicable law.

Help from setup to harvest.

Get help with setup, device issues or a growing cycle that did not go as expected. Have your model and order details ready, along with the crop, growing day and a photo if it helps explain the problem.

Email contact@luyaxyz.com for support and return authorization. Include your order number if you have one. Founder 100 Program participation also follows the program terms. Future retail offers may have their own disclosed delivery terms.